REFUNDS AND RETURNS

We take pride in our candles and want everyone to enjoy them. If you are not 100% in love with what you ordered, please reach out to wickedcandlesnyc@gmail.com with your order # to request a return within 5 days of receiving your order. If more than 5 days have passed since you’ve received your item, we unfortunately will not be able to accept a return.

To be eligible for a return, your item(s) must be unused and in its original condition. The purchaser is responsible for the return shipping charges, and the original shipping charge will be non-refundable.

Once your return has been received, we will notify you that we have received the returned item and the status of either the approval or rejection of your refund.

If a refund is requested and approved, a credit will be applied to your original payment method within 2 business days.

EXCHANGES

If you would like to exchange an item, please send a request at wickedcandlesnyc@gmail.com with your order # within 5 days of receiving your order. In the email, please include the new item you wish to receive. To be eligible for an exchange, your item MUST be unused and in its original condition. The purchaser is responsible for the return shipping charge, and the original shipping charge will be non-refundable.

Once your item is received and deemed to be unused and in its original condition, you will be notified and your new order will be shipped to you within 3 days.

This website is owned and operated by Wicked Candles. Throughout the site, the terms “we”, “us” and “our” refer to Wicked Candles. By visiting our site and/or making a purchase, you engage in our “service” and agree to be bound by the following terms and conditions. Please read carefully:

Terms of Service

By placing an order on this website, you agree that you are:

  1. Either the owner or an authorized user of the payment instrument used;

  2. You are not engaged in fraud of any kind involving this website, the payment instrument, or (if an authorized user) the owner of the payment instrument;

  3. You are actually expecting to receive the items ordered;

  4. If you are a resident of the state of NY, appropriate sales tax will be collected;

  5. Shipping, unless otherwise stated at the time of purchase, is not free; and

  6. Payment will be collected at the time your order is placed.

General

  1. We reserve the right to refuse service to anyone, for any reason.

  2. We have a zero tolerance policy for hate speech or discrimination of any kind throughout our site.

  3. The blog posts on this site are for informational purposes only.

  4. The information on this page is subject to change at any time, for any reason and it is your responsibility to check here for possible changes.

Privacy

Your privacy is our priority. Wicked Candles collects and uses your information to operate its website and deliver the services you have requested. Such information may include your name, email and address. This information is strictly used to fulfill orders, send email marketing campaigns, and create customer accounts. We do not sell, lease, or rent your information to third parties ever.

Information about your computer hardware and software may be automatically collected by Wicked Candles. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general analytics regarding use of the Wicked Candles website.